Refund Policy
How returns and refunds work for formulas sold under the Supplement Insider name.
This page explains how returns and refunds work for formulas sold under the Supplement Insider name, and who to contact when something is wrong with an order.
What This Covers
This policy covers products purchased through the product pages we link to from this site. It does not cover the editorial content here, which is free to read, and it does not cover products you bought from a retailer or marketplace that is not us. If you bought elsewhere, that seller’s returns policy applies.
Return Window
You can request a refund within 30 days of the date your order was delivered. Requests made after that window may still be considered, but are handled case by case rather than as of right.
There is no general federal right to return an online purchase in the United States, so this 30-day window is our own commitment to you rather than a restatement of the law. It is the policy in force at the time of your order, and it is published here so you can read it before you buy.
The small share of our customers who order from the UK or the EU additionally have a statutory right to cancel a distance purchase within 14 days of receiving it, for any reason. Nothing here limits that right, and where our own terms are more generous, the more generous term applies.
Condition of the Product
Because these are ingestible products, an opened container cannot be resold and will not be restocked. We will still refund an opened container within the window above if the product did not agree with you, arrived damaged, or was not what you ordered. Please do not send back anything you believe is unsafe; tell us instead and we will deal with it.
How to Request a Refund
Contact us through the route published at the point of sale, quoting your order number and the email address used to place the order. Tell us briefly what went wrong. You do not need to justify a cancellation made within a statutory cancellation period.
Timing and Method
Approved refunds are issued to the original payment method. Once we have processed a refund, how quickly it appears is down to your bank or card issuer, and commonly takes five to ten working days.
Return Shipping
If the product was faulty, damaged in transit, or sent in error, we cover the cost of return. If you are returning an item because you changed your mind, the cost of return shipping is yours unless the law where you live says otherwise.
Subscriptions and Repeat Orders
If you are on a recurring order, you can cancel future shipments at any time. Cancelling stops the next shipment provided you cancel before it is dispatched; an order already in transit is handled as an ordinary return under this policy.
Your Legal Rights
This policy sits alongside your rights as a consumer and does not replace them. If a product arrives faulty, damaged, or not as described, your remedies under applicable state consumer-protection law and any implied warranty are unaffected by anything written here.
Some states set their own rules about refund policies, including requirements that a policy be posted conspicuously before purchase. That is why this page exists and why it is linked from every page of the site.